We have updated our systems to allow for the recent VAT rate change from 17.5% to 15%.
If you have already received your invoice the tax rate will be shown as 17.5% on your copy. However the internal records will have been updated so you will only be charged 15.%.
Customers who pay via standing order and have over paid will be credited the extra payment against future invoices.
Customers who owe back payments will have all payments due prior to the 1st December charged at 17.5% and all invoices from December 2008 charged at 15.%
Monday, 1 December 2008
Friday, 24 October 2008
UK-Server1 (Reseller Server) Migration
UK-Server1 has suffered some issues over the past few days. This has caused mail problems.
We are on the last stages of the migration to the new hardware, the majority of the work is being undertaken over night. We are hoping to fully migrate the server on Sunday, this will result in 2-3 hours downtime of services. Updates will be posted here as they happen
-- Update 9:52am --
The upgrade is in progress, POP users will receive a notice telling them the upgrade is in progress and web users will see a holding page.
-- Update 3:21pm --
The upgrade has now been completed. The time taken was due to the amount of data that needed to be synchronised between the old and new servers.
Users have any problems please report them to the usual support contacts so they can be dealt with as quickly as possible.
We are on the last stages of the migration to the new hardware, the majority of the work is being undertaken over night. We are hoping to fully migrate the server on Sunday, this will result in 2-3 hours downtime of services. Updates will be posted here as they happen
-- Update 9:52am --
The upgrade is in progress, POP users will receive a notice telling them the upgrade is in progress and web users will see a holding page.
-- Update 3:21pm --
The upgrade has now been completed. The time taken was due to the amount of data that needed to be synchronised between the old and new servers.
Users have any problems please report them to the usual support contacts so they can be dealt with as quickly as possible.
Monday, 15 September 2008
UK Network Upgrade
One of our UK racks will be rebooted tonight, this will cause some network disruption for a few minutes while power is reset to one of the border gateway routers. There will also be a small number of servers rebooted in the process
Everything should only take a few minutes
Everything should only take a few minutes
Friday, 12 September 2008
New Billing Portal
The full migration from the old accounts system and the new one begun last week initially with the migration of reseller customers.
This will continue next week with the remainder of the reseller accounts along with the migration of hosting customers.
We have three portal:
* one that will deal with resellers, dedicated hosting customers and any bespoke solutions (Virtual Servers, Clusters, Bulk Mail services)
* One for hosting customers, billing in GPB £ only
* One for hosting customers, billing in USD $ only
The full migration is expected to take a month, once complete customers will be billed monthly and will be able to manage their domains.
If you receive an email from the new billing system and want to check this is valid, please email support@php4hosting.co.uk and we will validate the request for you.
All payments billed will be billed via our parent company PFL Worldwide Ltd. Its very important that when you receive the email informing you of your account creation that you log in and ensure all details are up to date and correct.
Thank you for taking the time to read this message
This will continue next week with the remainder of the reseller accounts along with the migration of hosting customers.
We have three portal:
* one that will deal with resellers, dedicated hosting customers and any bespoke solutions (Virtual Servers, Clusters, Bulk Mail services)
* One for hosting customers, billing in GPB £ only
* One for hosting customers, billing in USD $ only
The full migration is expected to take a month, once complete customers will be billed monthly and will be able to manage their domains.
If you receive an email from the new billing system and want to check this is valid, please email support@php4hosting.co.uk and we will validate the request for you.
All payments billed will be billed via our parent company PFL Worldwide Ltd. Its very important that when you receive the email informing you of your account creation that you log in and ensure all details are up to date and correct.
Thank you for taking the time to read this message
Tuesday, 5 August 2008
US Network Upgrades
We will be performing a network upgrade on Aug 10th, 2008
starting at 02:00.
There will be a few brief interruptions as trunks are
established, routes are changed, and fail-over is tested. There will
also be one longer interruption (10 to 15 minutes) as servers are moved
to new VLANs.
We expect to be done by 05:00 PDT, with an additional last hour of the
window for testing, troubleshooting and rollback if necessary.
Window Start: Sunday 8/10/08 02:00 US/Pacific (GMT -7)
Window End: Sunday 8/10/08 06:00 US/Pacific (GMT -7)
Duration: Each customer may notice a few short interruptions, and one
longer interruption. Total impact for any one server should be less than
15min. But may be as long as 30 minutes.
starting at 02:00.
There will be a few brief interruptions as trunks are
established, routes are changed, and fail-over is tested. There will
also be one longer interruption (10 to 15 minutes) as servers are moved
to new VLANs.
We expect to be done by 05:00 PDT, with an additional last hour of the
window for testing, troubleshooting and rollback if necessary.
Window Start: Sunday 8/10/08 02:00 US/Pacific (GMT -7)
Window End: Sunday 8/10/08 06:00 US/Pacific (GMT -7)
Duration: Each customer may notice a few short interruptions, and one
longer interruption. Total impact for any one server should be less than
15min. But may be as long as 30 minutes.
Tuesday, 1 July 2008
US Network Upgrades
Switchs are being replaced in the US network tonight, this may cause a few minutes of downtime to our US network services.
We will be performing a network upgrade on Tuesday night which will cause short interruptions over the course of a 4 hour maintenance window.
Window Start: Tuesday 4/1/08 22:00 PDT (Wed. 4/2/08 05:00 GMT)
Window End: Wednesday 4/2/08 02:00 PDT (Wed. 4/2/08 09:00 GMT)
Duration: Each customer may notice a few short interruptions, and one longer interruption. Total impact for any one server should be less than15min.
We will be performing a network upgrade on Tuesday night which will cause short interruptions over the course of a 4 hour maintenance window.
Window Start: Tuesday 4/1/08 22:00 PDT (Wed. 4/2/08 05:00 GMT)
Window End: Wednesday 4/2/08 02:00 PDT (Wed. 4/2/08 09:00 GMT)
Duration: Each customer may notice a few short interruptions, and one longer interruption. Total impact for any one server should be less than15min.
Monday, 19 May 2008
Server Migration - Server11 (Hosting Server)
We are currently working on the migration of server11, this will result in downtime while we sync the user files before the switch over
The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
Sunday, 18 May 2008
Server Migration - Server4 (Hosting Server)
We are currently working on the migration of server4, this will result in downtime while we sync the user files before the switch over
The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
Server Migration - Server2 (Reseller Server)
We are currently working on the migration of server2, this will result in downtime while we sync the user files before the switch over
The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
Saturday, 17 May 2008
Server Migration - Server14 (Hosting Server and main website)
We are currently working on the migration of server14, this will result in downtime while we sync the user files before the switch over
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
Server Migration - Server5 (Reseller Server)
We are currently working on the migration of server5, this will result in downtime while we sync the user files before the switch over
The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
The DNS will also be updated as the IP address's will be changed, customers using their own DNS servers will need to update their DNS servers once the migration is finished
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
Server Migration - Server8 (Reseller Server)
We are currently working on the migration of server8, this will result in downtime while we sync the user files before the switch over
The DNS will also be updated as the IP address's will be changed
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
The DNS will also be updated as the IP address's will be changed
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
Friday, 16 May 2008
Server Migration - Server10 (Reseller Server)
We are currently working on the migration of server10, this will result in downtime while we sync the user files before the switch over
The DNS will also be updated as the IP address's will be changed
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
The DNS will also be updated as the IP address's will be changed
-- UPDATE --
This migration has taken place. We have a TCP/IP redirect in place while the DNS updates
POP3/SMTP/Web services are being forwarded. Any problems please email support and they will be dealt with on a first come first serve basis
Thursday, 15 May 2008
UK-Server5
This machine has a disk space error we are working on it now
In the mean time all services have been stopped
In the mean time all services have been stopped
Regards
Support
--
Support Dept
http://www.php4hosting.com
Accounts System
The current accounts system is being moved to another server so will be offline for about an hour pending DNS updates
This is in preparation of the new accounts system being installed
This is in preparation of the new accounts system being installed
US Network Migration
The first part of the migration is complete, this means we will be moving live servers from Friday 16th May - Monday 19th May. As each server goes off line for the migration we will update the blog with the current server being migrated.
Any server not finished by Monday morning will be left until Monday evening to ensure customers are not affected during the day.
Any server not finished by Monday morning will be left until Monday evening to ensure customers are not affected during the day.
Wednesday, 14 May 2008
Reseller 1 (server2) - mail problems
We are working on the issues with email on server 2 - no mail has been lost although the local delivery is currently not working
-- UPDATE --
All mail was delivered last night and should be working correctly today
-- UPDATE --
All mail was delivered last night and should be working correctly today
Monday, 12 May 2008
US Network Migration
We have started the US network migration. This has to be completed by the end of the month, so we will be moving very quickly.
IP address's will be changing, the old address will be migrated to the new addresses as follows
67.136.25.x -> 207.158.30.x
This will only effect customers who manage their own DNS servers. However we will in the interim be setting up a DNS redirect.
As we migrate each server we will update the blog so customers will be aware of any downtime. Migration should take about 2 hours per server
-- Update 13/May/2008 - 00:27 --
The primary DNS server has been migrated this includes but not limited to
ns1.php5hosting.net
ns1.anon-dns.net
No user changes should be required
--
IP address's will be changing, the old address will be migrated to the new addresses as follows
67.136.25.x -> 207.158.30.x
This will only effect customers who manage their own DNS servers. However we will in the interim be setting up a DNS redirect.
As we migrate each server we will update the blog so customers will be aware of any downtime. Migration should take about 2 hours per server
-- Update 13/May/2008 - 00:27 --
The primary DNS server has been migrated this includes but not limited to
ns1.php5hosting.net
ns1.anon-dns.net
No user changes should be required
--
Monday, 21 April 2008
Remote Port Access
We are in the process of hardening the firewall rules.
Once the work is completed all ports will be blocked except the following
http (80)
https (443)
ftp (20/21)
ssh (22)
ident (113)
smtp (25)
pop3 (110)
svn (3690)
Remote MySQL access will be blocked by default, because of the way we setup
MySQL, it runs on various ports. So rather than leave all the ports open the
default will be to have these ports closed, and opened upon request.
As the majority of users do not make remote MySQL connections this has been
deemed the best solution.
Therefore if you require remote MySQL access, please contact support quoting
your username or account number.
Resellers please note that the default will be to leave remote MySQL access
open.
Wednesday, 16 April 2008
Server4
Server4 is now back on line, this server will be migrated to the new
platform in the next few days along with Server11
platform in the next few days along with Server11
EC-Server2 Upgrade
We are currently upgrading EC-Server2 (formally server6) there will be a
period of downtime where the servers are synced and brought back online.
period of downtime where the servers are synced and brought back online.
Once the migration is finished we will update the blog
Tuesday, 15 April 2008
Upgrades / Migrations
Software Upgrades
Over the next few weeks we will be upgrading the core operating system on our servers. This will involve total re-installation as the machines are upgraded in turn.
US Network Migration
We are shortly migrating our US network to a new facility, this will involve IP address changes however as we handle 99% of our customers DNS this will not effect the majority of customers.
The migration will be done a server at a time and update news posted on the blog as it happens. We expect the whole migration to take between 4-6 weeks although will aim to complete as soon as possible.
There will be intermittent periods of downtime during these upgrades and migrations but we are aiming to keep them to a minimum.
Over the next few weeks we will be upgrading the core operating system on our servers. This will involve total re-installation as the machines are upgraded in turn.
US Network Migration
We are shortly migrating our US network to a new facility, this will involve IP address changes however as we handle 99% of our customers DNS this will not effect the majority of customers.
The migration will be done a server at a time and update news posted on the blog as it happens. We expect the whole migration to take between 4-6 weeks although will aim to complete as soon as possible.
There will be intermittent periods of downtime during these upgrades and migrations but we are aiming to keep them to a minimum.
SSH Access
We upgraded the version of SSH on most of the servers yesterday, so please
ensure you are using SSH version 2 when accessing the servers. SSH Version 1
will no longer work.
ensure you are using SSH version 2 when accessing the servers. SSH Version 1
will no longer work.
Thursday, 3 April 2008
PHP6 Hosting
We will shortly be offering PHP6 hosting for customers wanting a testing platform for their development work.
These will be dedicated PHP6 hosting servers running MySQL5, more information to follow shortly.....
Any questions please contact sales
These will be dedicated PHP6 hosting servers running MySQL5, more information to follow shortly.....
Any questions please contact sales
Monday, 18 February 2008
New Stuff....
In the next couple of months we are making some major changes, these will affect billing, support and end users hosting accounts. Below is a break down of some of the key changes.
Support System
Currently support is dealt with using an internal system, we are replacing this with a new external ticketing system.
This means when you email, a ticket will be generated, you will be notified.
Basically the benefit is faster support, easier internal support for multiple staff, and less chance of any support requests being missed.
Billing System
Once the support system is live we will be rolling out a new fully automated billing system.
This system will allow you to manage the payment of the services we supply you. When you order any additional services they will be consolidated into one system, this includes domain renewal and purchases. The new system is vastly different from the current system, and will aid you as well as us in managing payments. However there will be a migration period where we will firstly be altering our website and reseller system to allow to all purchases to be made with the new system, and secondly migrating customers to the new billing system. The new system will allow for immediate domain renewal and purchasing. If you have multiple accounts with us, we will aim to consolidate all the separate billing into one account. We will do this by sorting the payments via e-mail address. If you wish to keep any services separate (I.E. you purchase one for personal and one for business) please let us know so we can ensure we create two separate accounts.
Hosting Control Panel
Once the support and billing systems are live, the next phase will be the hosting control panel.
We have always been a bespoke hosting provider, something a little different from the norm. first class support, always looking to offer something outside of the box etc... As time has gone on, we have gained a large amount of customers who want more of the norm. Customers who prefer everything in a nice shinny control panel, and don’t like to ask us to do things for them.
As a result we have two types of customer, the highly technical who like doing their own thing, working with us to set-up custom solutions, and the regular hosting customer who just want things to work, don’t really care about the underlying technology but want to be able to point and click to do the things they require without needing to understand it.
So having listened to the customers who we are not catering for as well as we should, we are installing a new control panel for mainstream hosting customers. This will integrate with the billing software. Customers will be able to do most things they require online without the need of contacting us. This in turn free's us up to work more on the custom hosting.
Bespoke Hosting (Custom Solutions)
With the introduction of the new hosting control panel leads nicely onto the bespoke hosting accounts.
Main stream control panels are great for "most" customers, but for customers who require their own instance of MySQL etc.. a standard control panel doesn't work.
So as well as offering hosting under a control panel system, we will continue to offer bespoke hosting accounts. These will give customers more flexibility and choice in the hosting they require.
PHP6 Hosting
One of the bespoke hosting options we intend to supply will be a developer account, this will consist of using bleeding edge software I.E.
The latest php (6), the latest MySQL, the latest Apache etc....
These will not be suitable for production hosting environments, but will be designed for customers who are devoloping their applications for use on newer software.
Support System
Currently support is dealt with using an internal system, we are replacing this with a new external ticketing system.
This means when you email, a ticket will be generated, you will be notified.
Basically the benefit is faster support, easier internal support for multiple staff, and less chance of any support requests being missed.
Billing System
Once the support system is live we will be rolling out a new fully automated billing system.
This system will allow you to manage the payment of the services we supply you. When you order any additional services they will be consolidated into one system, this includes domain renewal and purchases. The new system is vastly different from the current system, and will aid you as well as us in managing payments. However there will be a migration period where we will firstly be altering our website and reseller system to allow to all purchases to be made with the new system, and secondly migrating customers to the new billing system. The new system will allow for immediate domain renewal and purchasing. If you have multiple accounts with us, we will aim to consolidate all the separate billing into one account. We will do this by sorting the payments via e-mail address. If you wish to keep any services separate (I.E. you purchase one for personal and one for business) please let us know so we can ensure we create two separate accounts.
Hosting Control Panel
Once the support and billing systems are live, the next phase will be the hosting control panel.
We have always been a bespoke hosting provider, something a little different from the norm. first class support, always looking to offer something outside of the box etc... As time has gone on, we have gained a large amount of customers who want more of the norm. Customers who prefer everything in a nice shinny control panel, and don’t like to ask us to do things for them.
As a result we have two types of customer, the highly technical who like doing their own thing, working with us to set-up custom solutions, and the regular hosting customer who just want things to work, don’t really care about the underlying technology but want to be able to point and click to do the things they require without needing to understand it.
So having listened to the customers who we are not catering for as well as we should, we are installing a new control panel for mainstream hosting customers. This will integrate with the billing software. Customers will be able to do most things they require online without the need of contacting us. This in turn free's us up to work more on the custom hosting.
Bespoke Hosting (Custom Solutions)
With the introduction of the new hosting control panel leads nicely onto the bespoke hosting accounts.
Main stream control panels are great for "most" customers, but for customers who require their own instance of MySQL etc.. a standard control panel doesn't work.
So as well as offering hosting under a control panel system, we will continue to offer bespoke hosting accounts. These will give customers more flexibility and choice in the hosting they require.
PHP6 Hosting
One of the bespoke hosting options we intend to supply will be a developer account, this will consist of using bleeding edge software I.E.
The latest php (6), the latest MySQL, the latest Apache etc....
These will not be suitable for production hosting environments, but will be designed for customers who are devoloping their applications for use on newer software.
Thursday, 7 February 2008
Phone System
Our phone's are back up and running.
The lack of phones at our main office has caused some serious issues, we would like to say sorry to customers who this has affected.
We hope to be back to normal from next week.....
The lack of phones at our main office has caused some serious issues, we would like to say sorry to customers who this has affected.
We hope to be back to normal from next week.....
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