Thursday, 3 December 2009
UK Reseller Servers
We are performing emergency security upgrades on the UK Reseller Servers. There will be some downtime of upto 45 minutes due to reboots and routing updates
Tuesday, 1 December 2009
US Hosting Servers Down
Server4/11/14 are currently off-line.
A software issue has taken the above three servers off-line, we are working to resolve the issue but as yet do not have an ETA on the fix.
-- Update 22:00 02/12/09 --
The servers are still off line, a failure in the Xen Host server has totally floored the hosting platform. New hardware is installed to replace it, however the issue we have is time.
The delay in restoring services stems from the initial time taken to get the old server into a bootable state to recover customers data, we have now recovered the data and are currently in the process of rebuilding the new Xen system and migrating the data to the new server. However due to the large amount of data this is taking quite some time.
Please be assured that we are working on this 24/7 in a bid to restore services ASAP
-- Update 11:45 03/12/09 --
All issues were resolved last night about 11pm and all services should be working
A software issue has taken the above three servers off-line, we are working to resolve the issue but as yet do not have an ETA on the fix.
-- Update 22:00 02/12/09 --
The servers are still off line, a failure in the Xen Host server has totally floored the hosting platform. New hardware is installed to replace it, however the issue we have is time.
The delay in restoring services stems from the initial time taken to get the old server into a bootable state to recover customers data, we have now recovered the data and are currently in the process of rebuilding the new Xen system and migrating the data to the new server. However due to the large amount of data this is taking quite some time.
Please be assured that we are working on this 24/7 in a bid to restore services ASAP
-- Update 11:45 03/12/09 --
All issues were resolved last night about 11pm and all services should be working
Sunday, 22 November 2009
Domain Renewal Process
Since the introduction of the new billing portal we have had issues with domain renewals.
We are in the process of a total overhaul of the PHP4Hosting services and billing procedures, however in the interim we have made changes to our domain renewal process.
Customers hopefully will find the whole process a lot easier and clearer
We are in the process of a total overhaul of the PHP4Hosting services and billing procedures, however in the interim we have made changes to our domain renewal process.
Customers hopefully will find the whole process a lot easier and clearer
Tuesday, 10 November 2009
UK-Server4 (reseller server)
The last 7 - 10 days have seen massive problems with mail on this server. We have strived to get to the bottom of the problem and resolve it however everytime we think we have fixed the problem it kept coming back.
Finally today after analysis of the logs we are confident we have tracked the problem down. A spammer had guessed the password of a POP3 account enabling them to use that account to send spam. This resulted in high loads, delayed mail and spam complaints.
There has not been a security breach of the server just a guessable password ("thomas")
Customers are reminded that password security is of great importance
Hopefully the problems are now resolved, some mail may have been lost or delayed and there may be some delays while spam filters reset the blocks on the IP address of the server however this will happen with time
Finally today after analysis of the logs we are confident we have tracked the problem down. A spammer had guessed the password of a POP3 account enabling them to use that account to send spam. This resulted in high loads, delayed mail and spam complaints.
There has not been a security breach of the server just a guessable password ("thomas")
Customers are reminded that password security is of great importance
Hopefully the problems are now resolved, some mail may have been lost or delayed and there may be some delays while spam filters reset the blocks on the IP address of the server however this will happen with time
Friday, 31 July 2009
Network Migration
All UK servers are now powered down ready for the move
Regards
Darren
--
Support Dept
http://www.php4hosting.com
Regards
Darren
--
Support Dept
http://www.php4hosting.com
Wednesday, 29 July 2009
UK Network Migration - Update
It has now been confirmed that the UK network migration will take place on Friday 31st July 2009 (between 18:00 and 11:59)
We would advise all customers to back up their data prior to the network move, no IP changes will be required we are physically relocating all the equipment hence the advice to backup your data.
There will be no bandwidth restrictions for customers backing up their websites
The move will be completed as quickly as possible and the blog will be constantly updated with progress reports http://blog.php4blog.co.uk
We would advise all customers to back up their data prior to the network move, no IP changes will be required we are physically relocating all the equipment hence the advice to backup your data.
There will be no bandwidth restrictions for customers backing up their websites
The move will be completed as quickly as possible and the blog will be constantly updated with progress reports http://blog.php4blog.co.uk
Friday, 10 April 2009
UK-Server5 (Hosting Server) - UPDATE
With the recent problems with this machine and constant problems we are taking using the holiday period to replace the machine.
The server crashed again this morning, so access has been organised to the data centre, we plan on migrating the server to a new much faster server today. There may be intermittent access for the early to mid part of the day while we do this.
The server crashed again this morning, so access has been organised to the data centre, we plan on migrating the server to a new much faster server today. There may be intermittent access for the early to mid part of the day while we do this.
Thursday, 19 March 2009
US Network
The final server is now running.
It seems the NOC had a total power failure, this caused all servers to reboot. Something servers generally don't like when they are not expecting it!
Our helpdesk was out of action as this sat on the one server that took the time to get running so sorry for any delays in support tickets. We will be progressing through these today in a bid to reply to all tickets by around lunch time.
Thank you and sorry
It seems the NOC had a total power failure, this caused all servers to reboot. Something servers generally don't like when they are not expecting it!
Our helpdesk was out of action as this sat on the one server that took the time to get running so sorry for any delays in support tickets. We will be progressing through these today in a bid to reply to all tickets by around lunch time.
Thank you and sorry
Wednesday, 18 March 2009
US Network
There are problems connecting to the US Network
The NOC staff have been informed and will be aiming to resolve the issue as soon as possible
The NOC staff have been informed and will be aiming to resolve the issue as soon as possible
Thursday, 5 March 2009
Server Upgrades
We have installed an additional 5 servers in our UK NOC
These are running a combination of CPanel and Custom Linux, we are also rolling out additional CPanel servers in our US NOC
We will be moving towards a more control panel based hosting platform over the next few months although keeping the bespoke hosting options.
These are running a combination of CPanel and Custom Linux, we are also rolling out additional CPanel servers in our US NOC
We will be moving towards a more control panel based hosting platform over the next few months although keeping the bespoke hosting options.
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